* Delivery and freight charges
Delivery charges are based on the final weight of the parcel and are added at the later stage of the ordering process.
Select the items you require, click on Checkout,ent er your details including country . The the next screen automatically calculates the postage. This process is required to provide the correct calculation, based on the total weight and the country to be sent to. A reliable and cost effective service is provided by Australia Post *
Delivery time.
For local orders within Australia, orders normally take 3 working days for delivery.
For overseas orders, please allow up to 21 working days from when you place your order for delivery. Most delivery times are under 21 days.
* Goods out of stock
If we are unable to supply the goods immediately we will contact you with details of expected delay and endeaver to deliver as soon as the stock becomes available from our supplier.
* What payment methods do you accept?
We accept Visa, Mastercard, Paypal, Cheque and Money order (please note that orders will not be sent until funds have cleared.
* Are my personal and credit card details safe?
Yes! Our online system incorporates industry standard SSL 128 bit data encryption. The secure server that processes the payment is protected by the latest firewall technology. This ensures your private information is kept private throughout the process. Your credit card information is not stored on our server.
* Do you supply shade cards?
We do not supply shade cards as the range of colours available changes on a regular basis. We have made every endeavour to ensure that the colours shown reflect the true colours. You can also visit some of the Suppliers websites(eg. patons) via our links page.
* Can I order from the same dye lot?
Yes! We can certainly endevour to get you the same dyelot - just send us a quick email on our contact page and we will look into it for you.
* Are the prices in Australian dollars?
All prices are in Australian dollars and include the Goods and Services Tax (GST).
* What are The Aussie Knitting Companies contact details?
Phone: (03) 97267291 or +61-3-97267291 (International)
Fax: (03) 97267291 or 61-3-97267291 (International)
Postal Address: 6-8 Brice Avenue, Mooroolbark, Victroria, Australia, 3138
Email: mooroolbarkwool@aapt.net.au
* Returns policy
Your satisfaction is important to us. If you are not happy with your purchase, please contact us within 3 days of its arrival. If the yarn is damaged or incorrect, we would like to replace it. Yarn must be returned in new, saleable condition. We do not accept returns on patterns, needles or books.
Please contact us beforehand as we do not accept returns without first discussing the problem with you.
* What is my CVV number?
The Card Verification Value (CVV*) is an extra code printed on your debit or credit card.
CVV for Visa and Mastercard is the final three digits of the number printed on the signature strip on the back of your card. As the CVV is not embossed it is not printed on any receipts, adding extra security for the owner. CVV is an anti-fraud measure introduced by credit card companies worldwide. You are required to enter the CVV each time a payment is made if you are not present to sign.